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Jobs at Jewell:        Pryor Learning Commons Technical Assistant

Department:            Library/Pryor Learning Commons

Reports To:             Library Director

FLSA Status:           Non-Exempt

Summary

The Pryor Learning Commons Technical Assistant is a full-time position (approximately 40 hours per week) and serves as the technical support system for the Pryor Learning Commons.  This position requires a strong technical background and strong customer service skills.  This individual must possess the ability to successfully interact with patrons of varying technical abilities.  This position reports to the Library Director but also takes direction from the Instruction and Archives Librarian, the Systems Librarian and the Circulation Supervisor on tasks that fall within their departments.

Duties and Responsibilities

  • Be knowledgeable of and practice the training and troubleshooting processes put in place by the Systems Librarian and the Library Director for all information technology systems located in the Pryor Learning Commons and the Library.
  • Provide assistance and training to faculty, staff and students of William Jewell College in using the technology available in the Pryor Learning Commons and Curry Library.
  • Provide assistance and training to students in troubleshooting basic computer problems, printing, wireless access, etc. on both their personal computers and library computers.
  • Provide assistance to faculty, staff and students in locating and accessing information through print and electronic library resources using the reference instruction processes put in place by the Instruction Librarian and Library Director.
  • Manage and perform clerical duties necessary for the operation of library and learning commons operations.
  • Collect data regarding manner and frequency of service to the Jewell community on a regular basis as determined by the Library Director and participate in discussion and application of improved systems as a result of this assessment.
  • Supervisory duties including hiring, training, scheduling, and supervising work of student employees.

Knowledge, Skills and Abilities

  • High school diploma or equivalent required.
  • Strong technical background.
  • Ability to learn new skills.
  • Excellent customer service skills.
  • Ability to successfully interact with patrons of varying technical abilities. 

Working Conditions

  • Some lifting (up to 40 pounds) and moving of carts is required.
  • This position requires a flexible schedule to meet library needs throughout the academic calendar cycle.

The above statements are intended to describe the general nature and level of work being performed by employees in this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and qualifications of employees assigned to this job.

Application Procedure

Candidates must submit the following documents in PDF or MS Word format via email to jobs AT william.jewell DOT edu:

•Cover letter
•Resume
•William Jewell College application

Applicants who need accommodation for the application or interview process, please make such accommodation request in advance to the Office of Human Resources.

            William Jewell College
            Office of Human Resources
            500 College Hill Box 1017
            Liberty, MO 64068
            (816) 415-5992

Applications will be accepted until the position has been filled.

All final candidates will be required to successfully pass a criminal background check prior to beginning employment.

Our Mission:  William Jewell College promises students an outstanding liberal arts education that cultivates leadership, service, and spiritual growth within a community inspired by Christian ideals and committed to open, rigorous intellectual pursuits.

William Jewell College is an equal opportunity employer.

 
   

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William Jewell College · 500 College Hill · Liberty, MO 64068
816-781-7700
 
 
 
     

 

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