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Jobs at Jewell:       Ropes Course Facilitator - Rank A - Quest Course Only
 
Department:           Tucker Leadership Lab
                                   
Status:                     Part-Time, as needed (PRN)
 
FLSA Status:          Non-Exempt 
 
Work Schedule:      TLL Ropes Course Facilitators are scheduled on an as-needed basis. TLL is
                                        able to be open seven days a week.  A majority of the groups are scheduled
                                        Monday-Friday during the work day. Some groups are scheduled at night and
                                        on weekends.
                 

Summary
 
Tucker Leadership Lab's Service Vision:  We give each customer a unique experience in a supportive environment that leads to "awe ha" discoveries!

Ideal applicants for this entry-level position facilitating the Quest Course (low challenge course) possess a combination of both technical and interpersonal skills.  A Ropes Course Facilitator for the TLL Quest Course will be responsible for setting up, devising and safely guiding multiple participants through a sequence of elements to achieve their desired outcomes by way of experiential learning in a professional manner. The Ropes Course Facilitator will use the TLL course as a learning tool to provide an opportunity for groups and individuals to recognize and safely reach their goals.  This will include, but not be limited to, promoting teambuilding and leadership skills, self-confidence, positive group dynamics, and the expansion of their problem solving abilities.  Ropes Course Facilitators will develop skills and experience through a process which includes initial training, an apprenticeship program, and on-going training and skills development.

Essential Functions    
  • SAFETY:  Responsible for insuring the safety of each client participating in the course.  Work will include properly setting up the course, inspecting the course and equipment and properly instructing the use of the same to the clients.  Must be physically and emotionally able to enforce safety aspects at all times.
  • LEADERSHIP:  Be a positive role model.  Directs activities.  Empowers clients utilizing "Challenge by Choice."   Aids in developing the full potential of the facility.  Deals calmly and efficiently with stressful situations and people.  Able to demonstrate a positive, can-do attitude at all times.
  • EMERGENCY PROCEDURES:  Understands emergency procedures and is comfortable responding to situations in a professional and calm demeanor.
  • PHYSICAL:  Have the ability to perform their required duties for extended periods of time while exposed to adverse conditions including, but not limited to, rough terrain, precipitation, temperature extremes, and wind.  Able to tie specific knots, move from element to element and climb structures as needed.
  • TECHNICAL:  Show competency in the technical skills associated with the challenge course operation, including knots, situation specific guidelines for low course elements and personal protective equipment such as helmets.
  • SUPERVISION:  Will be responsible for supervising all activities connected with the course elements.  Work will include directing activities and debriefing participants.  Able to work independently.
  • COMMUNICATION:  Excellent oral communication skills are required in a variety of situations (one-on-one, small groups, large groups).  Ropes Course Facilitators should be adept at effectively communicating to a broad range of individuals from varied backgrounds and encouraging communication between others, to participants, other staff members and the TLL Director.  Assist in marketing and relationship building with the community.
  • JUDGMENT:  Uses good judgment while making independent decisions regarding all facets of the safe and effective use of the course.
  • TEAMWORK:  Team oriented and dedicated to the goals set forth by the TLL program.  Works as a valuable team member with others in scheduling, facilitating and operating the course.
  • DEPENDABILITY:  Responds to scheduling requests in a timely manner.  Is reliable when scheduled.  Arrives at facilitation site on time.  Maintains a commitment to the success of the course. Follows local operating procedures and the program plan set by the Lead Facilitator.

Job Tasks

  • ORGANIZING & PLANNING:  Takes the lead to develop the appropriate combination of elements to achieve the group’s goals.  Tailors the experience to the goals and capabilities of the clients.
  • SETUP:  Prepares the course for use and takes down and properly stores equipment at end of each session.
  • INSTRUCTION:  Directs and instructs group’s sequence and goals of the individual activities and elements.
  • TEACHING:  Cultivates learning among the individuals and the groups, including the technical skills as well as the experiential aspects of the course.
  • DEBRIEFING:  Promotes constructive discussion processing the participants’ experiences in order to integrate what has been learned.  Promotes and participates in discussion processing the facilitators’ experience at the end of each event.
  • PUBLIC COMMUNICATION:  Acts as front line liaison to the customers and community. 

Qualifications 

Competency Statements

  • Communication, Oral - Oral Communication skills looks at the extent to which an individual communicates with economy and clarity, actively engaging in  conversations in order to clearly understand others' message and intent, and receives and processes feedback.  This competency asks the question “How well do you send verbal messages and listen to people’s responses in order to convey information?”
  • Customer Oriented - Customer orientation implies a desire to serve both external and internal clients by focusing effort on meeting the clients’ needs, understanding their concerns, and seeking to build trust.  This competency asks the question “How well do you understand the viewpoint and objectives of the client and attempt to build and maintain long-term relationships with the client?”
  • Problem Solving - Problem solving skills looks at the ability of the individual to recognize courses of action which can be taken to handle problems or potential problems, and applying contingency plans to solve those problems.  This competency asks the question “How effectively can you think through an issue and develop a solution to a problem?”
  • Responsible - Responsibility looks at the ability of the individual to be trustworthy or answerable for their conduct.  This competency asks the question “How trustworthy and reliable are you?”
  • Tactful - Tactfulness looks at the ability of the individual to show consideration and avoid giving offence in dealing with others.  This competency asks the question “How thoughtful and diplomatic are you in dealing with others?”
  • Team Building - Team Building skills look at the ability of the individual to help ensure that team members are invested in team activities and decisions, and that the team works together to achieve a goal.  This competency asks the question “How well do you work to build and maintain team cohesion?”
  • Technical Aptitude - Technical aptitude looks at the ability of the individual to relate to topics which require an understanding or specialized knowledge.  This competency asks the question “How well do you understand complex issues and specialized information?”

Annual Requirements

  • Current First Aid and CPR/AED certification
  • TLL Ropes Course Facilitator - Rank A Quest Course certification
  • Work a minimum of 80 hours with TLL Quest (low challenge course) group
  • Achieve a minimum of 20 credits of Continuing Education
  • Mandatory scheduled reviews with the TLL Director in June/July and October/November

 Working Conditions

  • Outdoor environment (potentially cold or hot conditions)

Education

  • Minimum of High School Graduate or High School Equivalency Certificate required; Bachelor's degree or higher preferred
  • Current First Aid and CPR/AED certification required (or completed within one month of hiring)
  • Tucker Leadership Lab Ropes Course Facilitator training and certification required 

 Positions Supervised

  • None

Travel Required

  • Minimal travel required

Experience

  • Must be at least 18 years old
  • Previous challenge course facilitation experience preferred but not required

The company has reviewed this job description to ensure that essential functions and basic duties have been included.  It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities.  Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Application Procedure

Candidates must submit the following documents in PDF or MS Word format via email to jobs AT william.jewell DOT edu:

  • Cover letter
  • Resume
  • William Jewell College application
  • Salary requirements
  • Enroll in and arrange payment for Tucker Leadership Lab Facilitator Quest Course Training (if needed)  here  (cost of course will be reimbursed to those hired as a TLL Facilitator and who also complete TLL Facilitator Apprenticeship program within 3 months from date of hire)

Please note:  Incomplete submissions will not be considered.

Applicants who need accommodation for the application or interview process, please make such accommodation request in advance to the Office of Human Resources:

William Jewell College
Office of Human Resources
500 College Hill Box 1017
Liberty, MO 64068
(816) 415-6904

Availability     

Review of applications will begin immediately and continue until all positions are filled.

All final candidates will be required to successfully pass a criminal background check prior to beginning employment.

Our Mission:  William Jewell College promises students an outstanding liberal arts education that cultivates leadership, service, and spiritual growth within a community inspired by Christian ideals and committed to open, rigorous intellectual pursuits.

William Jewell College is an equal opportunity employer. 

 

 
   

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